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Mumbai Calling - season one
cast: Sanjeev Bhaskar, Ratnabali Bhattacharjee, Nitin Ganatra, Daisy Beaumont, and Naren Chandavarkar

director: Sanjeev Bhaskar

154 minutes (12) 2007
Sony DVD Region 2 retail

RATING: 8/10
reviewed by Jo Johnson-Smith
Now this was a pleasant surprise. I missed the entire thing when it was on terrestrial TV, so having the chance to watch Sanjeev Bhaskar do something like this is wonderful. I know people who work at call centres, I've listened to their complaints about the customers they call and who call them, the actual offices are just as unorganised and the management hasn't got a clue. So to sit and watch this was a wonderful experience, the characters we have to guide us through the world we find ourselves dropped into is fantastic.

We start off with Kenny Gupta who's a British born Asian who finds himself sent to Mumbai to run a call centre his company has acquired. So he gets shunted off out there to do a job that he hates, with people who don't understand him and he just wants to go home. Then to cap it all he gets someone sent to the call centre (which is called Technobabble - which in itself is a great play on the whole situation).

Each episode of Mumbai Calling has a different flavour to it, we get the first episode where Kenny gets introduced to the new British overseer (which smacks a little of British imperialism if you think about it in the right way). She gets dumped there when she's sent to assess the reasons why it isn't working the way it should. We get a TV show filled with humour about the differences between the way the British see the people of Mumbai and the way they interact over the medium of calls coming into the centre.

One problem though, as much as I love the humour, as much as I love the characters, there's always a slight bad taste of colonialism in there as well. It's a good series as it stands but the whole call centre jokes and strange and stupid replies from callers can grate on your nerves if you work there in reality.

All in all, I loved it and the laughter coming from our front room would probably make a few people do a double take. Even though the scheduler did a number on it when it was out in TV land, it's worth a look even if you only rent it.
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